- Complete the Return Form: please contact us to obtain a Return Form, it will be emailed to you.
- Pack Your Return: Wrap your item carefully in a box and enclose the copy of the invoice and completed Return Form with your return.
- Ship Your Return: Nuvo Cosmetics recommends that you track your returns so that you may confirm we have received your package. The U.S. Post Office offers delivery confirmation for a nominal fee. Also, you may consider insuring your return. Just take your package to a U.S. post office service window and a representative can add these options for you. If you elect to use another carrier to ship your return, we recommend you use a carrier such as UPS, FedEx, or DHL that provides tracking information. The returns must be shipped to our U.S. office:
NuvoCosmetics.com 6907 University Ave, Suite 223 Middleton WI 53562 Attn: Returns
- Check Your Email: We will send you an email to notify you that your return has been processed and the proper account is credited. You should expect the credit in your account 10-14 days after we have received your return.
RETURNING A GIFT? If you received a gift and want to return it, please contact us via email at firstname.lastname@example.org, to receive a Return Form. We can either refund the credit card used to purchase the gift or issue you a NuvoCosmetics certificate for the amount of the gift. Note: if you do not specify a refund method, we will automatically issue a certificate for an amount of the gift.
INTERNATIONAL RETURNS For specific international return details click here