how to return
- Complete the Return Form: please contact us to obtain a Return Form, it will be emailed to you.
- Pack Your Return: Wrap your item carefully in a box and enclose the copy of the invoice and
completed Return Form with your return.
- Ship Your Return: Nuvo Cosmetics recommends that you track your returns so that you may confirm
we have received your package. The
U.S. Post Office offers delivery confirmation for a nominal fee. Also, you may consider insuring your
return. Just take your package to a U.S. post office service window and a representative can add these
options for you. If you elect to use another carrier to ship your return, we recommend you use a
carrier such as UPS, FedEx, or DHL that provides tracking information.
The returns must be shipped to our U.S. office:
the proper account is credited. You should expect the credit in your account 10-14 days after we have
received your return.
RETURNING A GIFT?
If you received a gift and want to return it, please contact us via email at info@nuvocosmetics.com, to
receive a Return Form. We can either refund the credit card used to purchase the gift or issue you a
NuvoCosmetics certificate for the amount of the gift. Note: if you do not specify a refund method, we
will automatically issue a certificate for an amount of the gift.
INTERNATIONAL RETURNS
For specific international return details click here
- Complete the Return Form: please contact us to obtain a Return Form, it will be emailed to you.
- Pack Your Return: Wrap your item carefully in a box and enclose the copy of the invoice and
completed Return Form with your return.
- Ship Your Return: Nuvo Cosmetics recommends that you track your returns so that you may confirm
we have received your package. The
U.S. Post Office offers delivery confirmation for a nominal fee. Also, you may consider insuring your
return. Just take your package to a U.S. post office service window and a representative can add these
options for you. If you elect to use another carrier to ship your return, we recommend you use a
carrier such as UPS, FedEx, or DHL that provides tracking information.
The returns must be shipped to our U.S. office:
- NuvoCosmetics.com
6907 University Ave, Suite 223
Middleton WI 53562
Attn: Returns
the proper account is credited. You should expect the credit in your account 10-14 days after we have
received your return.
RETURNING A GIFT?
If you received a gift and want to return it, please contact us via email at info@nuvocosmetics.com, to
receive a Return Form. We can either refund the credit card used to purchase the gift or issue you a
NuvoCosmetics certificate for the amount of the gift. Note: if you do not specify a refund method, we
will automatically issue a certificate for an amount of the gift.
INTERNATIONAL RETURNS
For specific international return details click here
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frequently asked question
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contact us
- Please visit our
Contact Us page.
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Home > Customer Care > Returns
