90-DAY MONEY BACK GUARANTEE Nuvo Cosmetics offers only the highest quality natural skin care products. However, if you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and labels) within 90 days for a full refund, less shipping costs. If you have any questions or concerns regarding your order or our return policy, please contact us. For instructions on how to return an item, please click here.
30-DAY MONEY BACK GUARANTEE FOR USED PRODUCTS Nuvo Cosmetics offers only the highest quality natural skin care products. If you tried Nuvo Cosmetics product and are not satisfied with it, you can return the unused portion of the product within 30 days for a full refund. To make a return, you must obtain a Return Form by contacting us via email at info@nuvocosmetics.com. For complete instructions on how to return the product, please click here.
OUR REFUND POLICY Items that have been used and were opened can be returned within 30 days from the day they were purchased. Unused items, that never been opened can be returned within 90 days from the day they were purchased. Order shipping fees and Return shipping fees are not refundable. Kindly allow up to 14 business days from the date the return is received at our warehouse to process your return credit. We recommend that you keep the return tracking number for your reference.
NO EXCHANGES We are unable to process exchanges. If you are dissatisfied with an item, please return the item following the instruction on how to return an item. Then place a new order online for an alternative product. If you require assistance please contact us.
RETURNING A GIFT? If you received a gift and want to return it, please contact us via email at info@nuvocosmetics.com, to receive a Return Form. We can either refund the credit card used to purchase the gift or issue you a Nuvo Cosmetics certificate for the amount of the gift. Note: if you do not specify a refund method, we will automatically issue a certificate for an amount of the gift.
INTERNATIONAL RETURNS For specific international return details click here